Technology, Projects & Digital | Recruitment Agency

What We Do

We recruit quality professionals within the Technology, Projects and Digital space ranging from Project Services to Data Analysts and Senior Leadership ranging from temporary, contract to permanent placements.

Our highly experienced team of professional recruiters work to partner clients with quality candidate's dependent on skill set, ultimately translating into growth and success for businesses.

About the Role:An exciting opportunity has arisen for a Senior Desktop Support Analyst to join a leading law firms Information Technology department. In this role, you will provide dedicated support to a group of offices within an assigned region, ensuring seamless technology experiences for internal clients. You will take ownership of technical issues from start to finish, utilising advanced troubleshooting skills to resolve problems efficiently. Key Responsibilities: Serve as the first point of contact for internal clients regarding application and hardware-related inquiries, including Microsoft Office, Windows OS, Citrix-based solutions, and smart devices. Take ownership of escalated tickets involving complex technical issues and manage vendor relationships for cloud-based applications. Coordinate and support video conferencing sessions and events for internal and external stakeholders. Manage IT service management (ITSM) software tickets and engage with customers locally and remotely to ensure timely resolution. Research, install, and troubleshoot software to meet the needs of different practice groups or individuals. Develop and deliver new hire IT orientation both in-person and remotely. Provide on-site and remote support across multiple office locations, including occasional travel. Additional Duties: Assist engineering teams with maintaining computer closets, server rooms, and data centers. Track and manage inventory for both local and remote offices. Requirements: 3+ years of experience in IT support or a related field. Strong verbal and written communication skills, with the ability to collaborate across departments. Familiarity with legal industry software applications (e.g., document management, docketing, legal records, library management, or eDiscovery) is a plus. Experience supporting a national or international client base is preferred. Excellent problem-solving skills with the ability to prioritize and resolve issues promptly. Ability to multitask, work under pressure, and adapt to changing priorities. Professional demeanor with the ability to interact effectively with a diverse range of personalities. Awareness of emerging technologies and IT service standards. Additional Requirements: Occasional overtime and after-hours remote support as needed. If you are a proactive IT professional looking to contribute to a dynamic environment, we encourage you to apply today!

Technology, Projects & Digital Recruitment Agency

What We Do

Roles We Recruit

for all levels Technology, Digital & Projects.

Meet Our Consultants

recruitment specialists dedicated to deliver exceptional service

Will Quince

Senior Consultant

Mary-Ann Waterstone

Senior Consultant

Alannah McIntyre

Delivery Consultant

Chris Reddin

Partner

Ella O'Connell

Senior Consultant

Melanie Tranquille

Executive Assistant

Petra Mills

Consultant

Ryan Lenton

Partner

Ryan Lenton

Partner

Olivia Maxworthy

Graduate Consultant

Brendan Chander

Consultant

Jade Herdman

Executive Assistant & NSW State Admin Lead

Jase Tran

Consultant

Niall O'Rourke

Partner

Brendan Chander

Consultant

Aisling Walsh

Partner

Jade Herdman

Executive Assistant & NSW State Admin Lead

Jase Tran

Consultant

Niall O'Rourke

Partner

Alicia Marouchtchak

Graduate Consultant

Kyle Burnett

Director

Ashton Goode

Senior Consultant

Jaydene d'Offay

Senior Consultant

Jason Dixon

Management Consultant

Shane Driver

Manager

Kris Hair

Director

Max Power

Consultant

"​Rosie knows what I'm looking for and is able to provide information to me in an effective and quick way, which really helps me in getting a good understanding of the opportunities".

Carrie,

Candidate

Brian Trim ,

National Account Manager – Pharmacy, Nuchev

"​It was a pleasure working with Ellen. She is very proactive, quick in responding to your queries and always available when you need to have a quick chat. She made the whole process from the initial talks about the role to interview and finally getting the offer letter absolutely flawless".

Ravi,

Candidate

Anastasia ,

Client

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"Rosie knows what I'm looking for and is able to provide information to me in an effective and quick way, which really helps me in getting a good understanding of the opportunities".

"It was a pleasure working with Ellen. She is very proactive, quick in responding to your queries and always available when you need to have a quick chat. She made the whole process from the initial talks about the role to interview and finally getting the offer letter absolutely flawless".