The Company Highly reputable and successful Managed Service Provider, who are market leaders in the service industry with a focus on supporting SMB market. This company has achieved excellent results through a combination of organic growth, and delivering exceptional service to their extensive wide ranged customer base, which are now looking to grow. Unlike larger MSPs, the team is close-knit, offering the chance to work closely with your colleagues and have your contributions truly valued. Based in SOR in Perth, with on-site parking.The Role As a Level 2 Systems Engineer, your role will see you act as key colleague in the operations team, offering remote support to customers. The role is a full-time permanent role, that comes with training opportunities to a L3, paid certifications, and a clear career progression plan. With benefits from structured HR processes, regular salary reviews, and continuous focus on personal achievements.Your duties will include:  Provide remote support to clients, troubleshooting issues with Microsoft 365 Suite, Windows Servers, Exchange, Active Directory (AD) and some networking elements. Assist in managing and maintaining Azure environments. Handle a variety of customer technical issues and tickets, ensuring they are resolved efficiently and effectively. Work closely with the IT team to ensure smooth day-to-day operations of client systems. Provide remote support in a non-customer-facing role, allowing you to focus purely on technical work. Access to project work if wanted. The Person     As a Systems Engineer (L2), you will need to be able to troubleshoot complex IT issues, manage system configurations, and support infrastructure such as networks, servers, and cloud services. Key skills include:    Experience in a MSP environment - particularly high pace and high volume. Proven experience in a Level 2 System Engineer position or similar IT support role. Experience with or similar - Microsoft 365 Suite, Windows, Exchange Microsoft Intune, Active Directory (AD), Azure and ticketing systems. Basic networking knowledge. Ability to work independently and as part of a team, with a focus on problem-solving and technical excellence. Currently living in Perth How to apply   To apply online, please click on the appropriate link below. Alternatively, for more information, please contact Ashton Goode on agoode@sharpandcarter.com.au.