Company Overview: I am representing a dynamic company known for its innovative approach and industry-leading solutions. With a strong focus on technology and efficiency, these guys deliver tailored services to clients across various sectors. Leveraging cutting-edge tools and expertise, they help businesses optimise their operations and achieve their goals. Trusted by industry leaders across the globe and a commitment to driving excellence and innovation in everything they do. Role description: This role will perfect for a proactive individual to take ownership of tickets and SLAs in my client’s software support team. This role involves following up on tickets and ensuring timely resolution, as well as delegating tasks within the team. Reporting to The Software Development Manager and working alongside a team of four, you'll lead the ticket management process, utilising the team's expertise to address issues efficiently. With a focus on process leadership rather than team management, this role offers the opportunity to drive efficiency and excellence in their support operations without traditional hierarchical structures. Responsibilities: Take ownership of tickets and SLAs in the software support team. Follow up on tickets to ensure timely resolution. Delegate tasks within the team for efficient handling of issues. Report to the Software Development Manager and lead the ticket management process. Utilise team expertise to address issues effectively. Focus on process leadership to drive efficiency and excellence in support operations. Essential skills: Data fixers. Can you configure applications and handle SQL with ease? Fluency in coding languages like Python, Powershell etc is essential, and exposure to Azure is a plus. Excellent troubleshooting skills are crucial. Customer focused delivery is key for this role. Flexibility and adaptability are a must. Benefits: Career progression opportunities after three years, with potential for new positions. Open-door policy supports upfront planning for career growth. Opportunity to become a Subject Matter Expert and explore further possibilities based on aspirations.
Company Overview: This company is at the forefront of innovation in data analytics, with a strong focus on modernising their infrastructure and driving excellence. They are a leading provider of tailored solutions nationwide, specialising in optimising operations for businesses. With extensive industry experience, as well as a vert well respected name in the market. As a key player in the industry, they understand the importance of talent and are seeking a driven, passionate Data Analyst to join their small knit team technical team. Role description: As the Data Analyst in this organisation you’ll be responsible for driving forward our client's data analytics initiatives. This role is critical in their efforts to modernise infrastructure and capitalise on cutting-edge technologies. Reporting directly to the National IT Manager, the chosen candidate will be pivotal in collaborating with both on-site and offshore teams to achieve strategic goals and help redefine who data is used and seen in this business. Responsibilities: Collaborate closely with on-site and offshore teams, including data engineers and developers, to drive data analytics projects forward. Take ownership of migrating internal reports from Access to PowerBI and other modern platforms. Utilise expertise in SQL, PowerBI, and the Azure stack to analyse data and provide actionable insights to stakeholders. Lead the development and implementation of data warehousing solutions to support our evolving needs. Work independently to put together comprehensive reports and presentations, demonstrating a solid understanding of analytical concepts. Proactively engage stakeholder, providing actionable insights, and maintaining transparency in data analysis. Essential skills: Extensive experience with SQL, PowerBI, and data warehousing. Proficiency in migrating internal reports and working with the Azure stack. Strong analytical skills with the ability to quickly pick up new technologies and concepts. Excellent communication skills, with fluency in English being essential. A degree in a relevant field is preferred, demonstrating technical expertise. Proven ability to take on a leadership role and drive departmental initiatives forward. Commitment to personal and professional development, with a willingness to take on training opportunities. Benefits: Opportunities for training and career development, with a commitment to supporting your growth. Free on-site parking WFH 2 days per week.
Level 22, 100 Queen Street,
Melbourne VIC 3000
+61 3 9616 2600Suite 8, Ground Floor 2 Brandon Park Drive Wheelers Hill
VIC 3150
+61 3 8544 4000Level 6, 54 Miller Street
North Sydney NSW 2060
+61 2 8315 8800Suite 48.03, Level 48
8 Parramatta Square, 10 Darcy Street
Parramatta NSW 2150
+61 2 8315 8800Level 4, 197 St Georges Terrace
Perth 6000 WA
(08) 6263 9341Level 20, 260 Queen Street, Brisbane QLD, 4000
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