About the Organisation

This well-respected not-for-profit organisation empowers individuals to achieve independence, inclusion, and wellbeing. With a long-standing history of service delivery and a reputation for trust and excellence, it provides practical and psychological support for people at various stages of their journey. The organisation delivers tailored, evidence-based services that significantly enhance the independence, capabilities, and general wellbeing of its clients. Its focus on early and appropriate intervention ensures measurable outcomes, with a significant majority of clients reporting improved quality of life.

About the Position

Reporting to the Chief Executive Officer, the General Manager - Operations will oversee the organisation’s client-facing services and specialised training programs. This includes delivering high-quality, integrated services to clients while ensuring the organisation’s resources are utilised efficiently. A key focus of the role will be maintaining high levels of customer service during a period of growth and organisational change. Working closely with the CEO, the General Manager will contribute to strengthening financial sustainability and enhancing organisational capability.

This is a newly created position resulting from the merger of two departments, making it an exciting opportunity to shape and influence service delivery and operational outcomes.

About the Person

We are seeking a highly experienced operational leader with a proven track record of managing multi-disciplinary teams, ideally in the disability, human services or strong customer focused sectors. Success in this role will require the ability to drive customer service excellence during a time of growth and transition, as well as strong leadership in implementing significant projects or changes in operating models.

The ideal candidate will thrive in navigating ambiguity and uncertainty, demonstrating a coaching and mentoring leadership style that fosters collaboration and cohesion. While not essential, a background in allied health and/or customer focused environments will be highly regarded.

To apply online, please click the appropriate link below. Alternatively, for a confidential discussion or further information, please contact Tim Turner on 0414 548 052 or tturner@sharpandcarter.com.au.