Join a rapidly growing, mature tech startup that is thriving and evolving. They focus on innovation, collaboration, and delivering value to their clients. As they continue to grow, they provide a dynamic work environment, career progression, and a strong culture of teamwork.
We are looking for a Data Analyst to join our clients growing team in an exclusive opportunity. This role will be essential in streamlining our ticket management system, engaging with key stakeholders, and acting as a bridge between clients, the CEO, the Data Lead, and the Engineering team.
Key Responsibilities:
- Manage and prioritize incoming tickets using Jira or similar ticketing systems. Ensure tickets are tracked efficiently, dealt with in a timely manner, and escalated as necessary.
- Build and maintain relationships with internal and external stakeholders, including clients, the CEO, Data Lead, and Engineering team.
- Own the data associated with client projects, providing support in troubleshooting, prioritizing issues, and ensuring clear and timely communication with clients.
- Oversee and maintain the integrity of all data related to ticketing, ensuring it is accurate and easily accessible for the business.
- Act as the primary bridge between teams, ensuring effective communication between the CEO, Data Lead, Engineering team, and clients. Regularly update stakeholders on ticket statuses, progress, and next steps.
- Ensure tickets are triaged and prioritized based on urgency, business impact, and client needs. Maintain visibility on the status of tickets and ongoing projects.
- Suggest and implement improvements to ticket management workflows, data management practices, and communication strategies.
- Proven experience in ticket management and prioritization, ideally in Jira or a similar system.
- Strong stakeholder management and communication skills. Must be comfortable engaging with clients, executives, and cross-functional teams, and translating complex issues into understandable solutions.
- Ability to confidently own data, ensuring its accuracy and accessibility across the business.
- Experience in fast-paced, startup environments, managing multiple priorities.
- A collaborative team player who works effectively across different teams, from engineering to senior leadership.
- Confidence in leading conversations, presenting to various stakeholders, and building trust.
- A problem-solving mindset, with the ability to handle challenges and find solutions under pressure.
- Experience in data analysis with a focus on managing workflows, ticketing systems, or data ownership across teams.
- High attention to detail, ensuring quality and accuracy in all tasks.
- Previous experience working in a tech startup environment.
- Familiarity with agile methodologies and experience working within development sprints.
- Proficiency in SQL, Excel, or other data analysis tools.
- Work in a dynamic, fast-growing tech startup with ample career growth opportunities.
- Be a key player in a company that is continually growing and evolving.
- 2 days WFH
