In this position, you will report to the Customer Service Manager and work within a team of four. The customer experience team works 38 hours per week, Monday to Friday, 8am to 4:30pm with a one-hour lunch break.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats from customers in a timely and professional manner
- Provide accurate information about the products and services
- Resolve customer issues by actively listening, troubleshooting, and offering solutions
- Document customer interactions and update records in ther system
- Collaborate with team members and other departments to resolve escalations
- Maintain a positive attitude and deliver exceptional customer service with every interaction
Skills and Experience
- Strong written and verbal communication skills with attention to detail.
- Proactive approach and ability to take ownership of projects.
- Computer literacy and quick learning ability.
- Advanced phone etiquette.
- Experience in customer service (in office) or internal sales.
About Our Client
Our client is a leading distributor in Australia of their products, with approximately 30 employees at the head office in the CBD and 20 onsite staff. The company emphasizes a workplace culture that prioritizes employee safety, quality customer experiences, and continuous professional development. They actively promote diversity, equal opportunities, and innovation within their organisation.
To apply, please follow the link below or contact Sarah Gee for a confidential discussion - SGee@sharpandcarter.com.au.
