Sharp & Carter is seeking an enthusiastic and proactive Customer Service Representative to join an established manufacturing company based in Doncaster. This full-time temporary position is integral to delivering high-quality service to customers. You will manage inquiries, resolve issues, and ensure a smooth customer experience while supporting the team with administrative, data entry, and operational tasks.
Key Responsibilities:
In this role, you will:
- Respond to customer inquiries via phone, email, and online communication.
- Provide detailed and accurate information about products, orders, and services.
- Resolve customer concerns efficiently and with empathy to maintain satisfaction.
- Process orders and maintain up-to-date customer records using internal systems.
- Accurately perform data entry tasks to support customer and operational needs.
- Liaise with internal teams to ensure timely and effective service delivery.
- Assist with general administrative tasks and support team operations as required.
To succeed in this role, you will bring:
- A customer-focused attitude and passion for delivering exceptional service.
- Experience in customer service or a related field (preferred but not essential).
- Strong communication, organizational, and problem-solving skills.
- Attention to detail and proficiency in accurate data entry.
- The ability to manage multiple tasks effectively while meeting deadlines.
- Proficiency in basic computer systems; experience with CRM or ERP software is an advantage.
- A proactive, positive mindset with the ability to collaborate in a team environment.
Our client is a trusted Australian manufacturer known for their high-quality products and dedication to customer satisfaction. They operate across various industries, delivering innovative and reliable solutions tailored to their clients’ needs. With a commitment to continuous improvement, they foster a collaborative and supportive workplace culture where employees can thrive.
How to Apply:
Ready to bring your skills to a growing team? Submit your application today or contact Isabella Figgins at ifiggins@sharpandcarter.com.au for a confidential discussion.
