An exceptional opportunity has become available for an experienced Customer Service Manager to join a market leading organisation based in Western Sydney. This company has grown from its family roots to become a true Australian success story.
This role will see you working in a fast-paced and thriving culture offering you a challenging yet rewarding opportunity. As a key and influential leader within this business, you will lead, coach and develop a team of 5 Customer Service Officers and enhance operational efficiency through continuous process improvements.
Your leadership will directly impact overall customer satisfaction whilst aligning internal goals and ensure a high performing team.
Responsibilities
Your key responsibilities will include, however are not limited to:
- Lead, mentor and coach the customer service team of 5
- Conduct regular performance reviews, providing constructive feedback and ongoing development plans
- Lead from the front at all times whilst being a constant escalation point as needed for complex issues
- Investigate and resolve escalated complaints in a timely manner
- Develop processes to reduce escalations and uplift immediate resolutions
- Generate monthly reports around performance, highly key trends and focus points
- Ensure compliance across internal policies, procedures and agreements
Skills & Experience
The successful candidate will present with stable experience in a similar leadership position. You will be able to see where your immediate focus needs to be whilst developing and supporting a growing team. In addition, the successful candidate will have:
- Strong people management skills with a track record of coaching and developing high performing teams
- Excellent problem solving and conflict resolution skills
- Experience with CRM systems
- A keen eye to improve processes and ensure efficiency
- Outstanding communication skills – both verbal and written
The Client
Sharp & Carter are proud to partner with this highly reputable organisation to appoint a Customer Service Manager in this growing Western Sydney based client.
This is a rare opportunity to join a business that has consistently gone from strength to strength and is known for their high performing and inclusive culture. Our client is looking for a Customer Service Manager who will quickly become an integral and influential member of the leadership team and who is ready to join this business for many years to come.
How to Apply
Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, then we recommend still putting in an application or sending your CV directly to the email address below. That way we can contact you to find out more about your career goals and aspirations, and we will ensure you stay updated and aware of exciting new vacancies in the market.
To apply, please follow the link below or for more information about this opportunity, please connect with Nikki Herden on the details listed below:
Nikki Herden
Director – NSW Business Support
nherden@sharpandcarter.com.au
