Position Type: Temporary (3-6 month contract)
Location: Rydalmere, NSW - full time in office
Work Schedule: Monday to Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM
Key Responsibilities:
- Take inbound calls, acting as the first point of contact for customers, determining if a service request is needed and entering it into the system.
- Provide after-sales service to address customer requests or issues.
- Manage administrative tasks within the service team, ensuring smooth daily operations.
- Communicate effectively with internal stakeholders and answer emails promptly.
- Ensure a high level of customer service to meet both business and customer needs.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Experience in a customer service call center role.
- Ability to work effectively both independently and as part of a team.
- A positive, solutions-oriented attitude and the ability to remain professional under pressure.
If you’re ready to make a difference in a dynamic customer service role, apply now for an ASAP start. We look forward to hearing from you!