Our client is a widely recognised and high performing organisation who is at the forefront of their industry. This role is a combination of Customer Service and order processing. The successful candidate will be an experienced, organised and passionate Customer Service professional with a high attention. Reporting to the Customer Service Manager, you will have excellent communication skills and loves the Customer Service/ Call Centre environment!
Responsibilities
- Answering incoming calls in a timely and efficient manner.
- Processing orders through EDI, ensuring all details are correct.
- Assist and resolve customer queries over phone, email, web.
- Working with other internal stakeholders to resolve customer queries eg. liaison between the customer, sales, finance and distribution teams.
- Other ad hoc duties as per directed.
- Minimum of two years' experience within a phone based customer service role.
- Exceptional phone and email manner and communication skills.
- Experience Order Processing.
- Ability to handle a high volume of incoming calls/ queries.
- Have experience with EDI is preferred, will also consider SAP or Oracle).
- Confidence to liaise with various internal and external stakeholders
- Must be motivated and focused.
- Previous experience handling and prioritising customer enquirers.
- Experience working within a fast paced environment, working with a high attention to detail and solution focused mindset.
- Strong administration skills.
- Local opportunity, free parking onsite
- Training opportunities
- Employee discounts on products
- Novated car leasing benefits
- Secure/ long term role with a great company experiencing lots of growth!
Our client is highly reputable and well known in their field of specialty and are in a position of growth. Located in Knox, this organisation is looking for an experienced, organised and well mannered Customer Service professional to join their successful and energetic team! If you are passionate about Customer Service and working with amazing people- apply for this opportunity today!
How to Apply
To apply online, please click on the appropriate link below!!
*Due to high volume applicants, only successfully shortlisted candidates will be contacted for a further discussion*
