We are looking for a proactive and organised Customer Service professional to join a thriving Manufacturing company based in Melbourne's south-eastern suburbs. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing outstanding service to clients.

Key Responsibilities:

• Customer Communication: Serve as the primary point of contact for customers, responding to inquiries via phone, email, or chat in a timely and professional manner.
• Issue Resolution: Identify customer needs and resolve issues, complaints, or concerns, ensuring a positive customer experience.
• Product Knowledge: Maintain an in-depth understanding of the company's products or services to provide accurate information and advice.
• Order Management: Process orders, manage deliveries, and track shipments (if applicable), ensuring accuracy and timely delivery.
• Documentation: Accurately log customer interactions, complaints, feedback, and actions taken in company systems for future reference.
• Relationship Building: Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
• Collaboration: Work closely with other departments (sales, operations, etc.) to ensure seamless service delivery and resolve any issues that arise.
• Sales Support: Upsell or cross-sell additional products or services, based on customer needs and opportunities.

Key Requirements:

• Experience: Customer service or sales support, preferably in manufacturing or packaging.
• Skills: Strong Excel skills, experience with ERP systems, and an ability to manage multiple tasks.
• Communication: Excellent communicator with strong problem-solving skills. A team player who thrives in a fast-moving environment.
• Efficiency: Proactive, organised, and dedicated to continuous improvement.

What We Offer:

• Career Growth: Opportunities to progress in a dynamic and supportive environment.
• Competitive Salary & Great Perks: Attractive salary, benefits, and additional perks.
• Work Culture: Join a passionate team focused on success, innovation, and work-life balance.

How to Apply:
Sharp & Carter often have a range of positions available, some of which may not yet be advertised. If this opportunity piques your interest but doesn’t seem quite right, we encourage you to apply through the link.

This allows us to discuss your career goals and keep you informed of exciting new vacancies in the market.
For more information, please contact:
Ben Foley: bfoley@sharpandcarter.com.au