We are looking for a proactive and organised Customer Service professional to join a dynamic manufacturing company in Bayswater. This role is perfect for someone who thrives in a fast-paced environment, enjoys a variety of tasks, and is passionate about providing exceptional service to customers.
Key Responsibilities:
- Serve as the first point of contact, handling customer enquiries via phone, email, and chat professionally.
- Identify customer needs, resolve issues, and ensure a seamless experience.
- Develop expertise in company products and services to provide accurate guidance.
- Manage orders from processing to delivery, ensuring timely fulfilment.
- Maintain accurate records of customer interactions and feedback.
- Build strong customer relationships to drive satisfaction and repeat business.
- Collaborate with sales and operations to ensure smooth service delivery.
- Previous experience in customer service or support, preferably within a manufacturing or packaging environment.
- Strong organisational skills with the ability to manage multiple tasks, prioritise workload, and meet deadlines.
- Excellent verbal and written communication skills, with a proactive approach to resolving customer enquiries and issues.
- A collaborative attitude with the ability to work effectively across departments to ensure seamless service delivery.
- High level of accuracy in order processing, data entry, and documentation to maintain excellent service standards.
- Opportunities to grow and develop your career in a supportive environment.
- Enjoy a competitive salary and a range of benefits to support your well-being and work-life balance.
- Be part of a collaborative and professional team that values innovation, respect, and a healthy work-life balance.
Our client is a reputable manufacturing company based in Bayswater, recognised for its innovation and strong market presence. With a business-focused, supportive team culture, the company is dedicated to driving success and fostering professional growth. We are looking for a detail-oriented and proactive Customer Service professional to join the team and play a key role in supporting ongoing growth and delivering exceptional service to clients.
How to Apply:
To apply, please follow the link below or for a confidential discussion, please contact Ben Foley at BFoley@sharpandcarter.com.au. Please note, we are not accepting email applications for this position.
