About the Role:

We are proud to partner with a leading logistics company located in Melbourne’s Eastern suburbs in search of an experienced Administration Officer with a strong focus on customer service. This permanent role is essential for providing exceptional administrative support and contributing to the efficiency of logistics operations. Join a dynamic and supportive team where your expertise will be both recognized and valued.

Key Responsibilities:

Primary responsibilities include, but are not limited to:

• Warmly greet and assist visitors, clients, and team members with professionalism and a positive attitude.
• Efficiently manage incoming calls and direct them to the appropriate contacts.
• Address customer inquiries via phone and email, delivering accurate information and effective solutions.
• Support the logistics team by processing orders and preparing relevant documentation.
• Accurately maintain and update administrative records and databases.
• Coordinate and monitor shipment schedules to ensure timely deliveries.
• Perform general administrative tasks, including data entry, filing, and document management.

Requirements:

The successful candidate will possess:

• Demonstrated experience in a similar administrative or customer service role, ideally within the logistics sector (preferred but not essential).
• Excellent verbal and written communication skills, with a strong customer-centric approach.
• Exceptional attention to detail and the ability to manage tasks efficiently.
• Strong problem-solving abilities and a proactive approach to challenges.
• A positive, friendly disposition that fosters a collaborative team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with general office equipment and software.

About Our Client:

Our client is a respected leader in the logistics industry, known for their dedication to reliability, efficiency, and customer satisfaction. Operating from facilities in Melbourne’s Eastern suburbs, they serve a diverse clientele. The company prides itself on a supportive and inclusive workplace culture that encourages professional development and teamwork, solidifying its status as an employer of choice.

Take the Next Step!

If you are enthusiastic, skilled, and committed to delivering outstanding customer service, we would love to hear from you!

To Apply:

To apply please follow the link below or for a confidential discussion please contact Isabella Figgins at ifiggins@sharpandcarter.com.au.