- Level 1 and 2 support of systems managed under the remit of the Portfolio Manager, People & Safety Systems
- Develop understanding of business specific Time & Attendance solutions
- Produce compliance check reports from critical systems and liaise with internal stakeholders to review data and resolve issues.
- Build and maintain effective cooperative working relationships across teams in order to build an understanding of the requirements of each business area
- Gather and document requirements for People & Safety solutions across the business
- Provide coaching and support to promote effective adoption and use of People & Safety Systems
- Support with providing access to information that the business requires for effective decision making, while adhering to data security protocols
- Coordinate, test and implement proposed system upgrades and enhancements, ensuring that any system changes operate as intended and do not pose any risk to business-critical activities.
- Develop and maintain application support documentation and training plans.
- Carry out training to end users at all levels in order to ensure effective system utilisation
- Assist with troubleshooting integration issues between People & Safety systems, and relevant business specific solutions
- Liaise with vendors regarding ongoing system support requirements.
- Work with People & Safety Systems team to ensure system governance and change management principles are adhered to
- Provide support to Payroll & HR for PayGlobal award set up and reporting requirements, including vendor management
Experience
- Demonstrated experience in managing or supporting projects.
- Previous experience in developing reports from systems and working within system implementation projects in relation to system improvements and upgrades.
- Understanding of SQL report writing is an advantage but not essential.
- Demonstrated ability to liaise with multiple stakeholders to resolve an issue.
