Highly reputable and successful Managed Service Provider, who are market leaders in the service industry with a focus on supporting smaller start-ups to medium sized companies. This company has achieved excellent results and awards through a combination of organic growth, and delivering exceptional service to their extensive wide ranged customer base, which are now looking to grow.
Unlike larger MSPs, the team is close-knit, offering the chance to work closely with your colleagues and have your contributions truly valued. Based in East Perth, just 5 minutes from the CBD, with on-site parking.
The Role
As a Level 2 Systems Engineer, your role will see you act as key colleague in the operations team, offering remote support to customers and access to project work. The role is offering a full-time permanent role, that comes with training opportunities, paid certifications, and a clear career progression plan. With benefits from structured HR processes, regular salary reviews, and continuous focus on personal achievements.
Your duties will include:
- Provide remote support to clients, troubleshooting issues with Intune, Active Directory (AD), Microsoft 365 Suite, and some networking elements.
- Assist in managing and maintaining Azure environments.
- Handle a variety of customer technical issues, ensuring they are resolved efficiently and effectively.
- Work closely with the IT team to ensure smooth day-to-day operations of client systems.
- Provide remote support in a non-customer-facing role, allowing you to focus purely on technical work. Access to project work if wanted.
As a Systems Engineer (L2), you will need to be able to troubleshoot complex IT issues, manage system configurations, and support critical infrastructure such as networks, servers, and cloud services. Key skills include:
- Experience in a SMB, complex environment - particularly high pace and high volume.
- Proven experience in a Level 2 System Engineer or similar IT support role.
- Experience with or similar - Microsoft Intune, Active Directory (AD), Microsoft 365 Suite, Azure and ticketing systems.
- Basic networking knowledge.
- Ability to work independently and as part of a team, with a focus on problem-solving and technical excellence.
To apply online, please click on the appropriate link below. Alternatively, for more information, please contact Ashton Goode on agoode@sharpandcarter.com.au
