Reporting to the Dealer Principal, an outstanding career opportunity now exists for an experienced Service Manager to join their ever growing team based in Townsville.
You will be responsible for managing workshop operations at the site. You will optimise processes within the service department to ensure customer satisfaction and maximise efficiency. You will be required to act as the link from your department with others.
A keen mechanical mind with management experience is desirable. Previous automotive or like industry experience will be favoured.
Responsibilities
- Scheduling and assigning jobs to employees within the Service Department according to their skills and knowledge.
- Repair Order Management, ensuring job cards are processed in a timely manner whilst maintaining profitability, accuracy and consistency.
- Manage spare parts submissions, ensuring manufacturer claim submission deadlines and requirements are met.
- Mentor, coach and lead team members, ensuring a safe, positive and professional work environment is maintained
- Manage technician start/finish times, and on-call roster
- Achieve Service Department goals and budget, in alignment with the organisation’s financial and operational objectives.
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Develop, communicate, enforce and monitor effective processes to ensure internal and external customer satisfactio
- Outstanding troubleshooting / diagnostic skills.
- Be able to use and safely operate hand and power tools.
- Be able to work with a team in a professional manner.
- Effective time management skills.
- Experience in managing staff, and performance management skills
- Some understanding of the outdoor lifestyle industry.
- High levels of initiative and the ability to work well under pressure.
- Commitment to safety with the ability to work unsupervised.
- Ability to own and resolve issues that may arise.
- Experience in towing is an advantage.
