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In this role, you'll be the central figure in delivering memorable experiences for members, clients, and guests. You’ll partner with our National Program Delivery Team and coordinate everything from regional to international events, ensuring a seamless and professional experience from registration to completion.
All members are senior level stakeholders therefore, are seeking a friendly and professional individual. 

Please note this is a 6-month fixed-term contract with potential for extension, although not guaranteed.

Responsibilities:

• Be a professional, approachable primary contact for clients (senior level stakeholders).
• Host members, clients, and guests across face-to-face and virtual platforms. 
• Facilitate programs and speak in front of small crowds.
• Booking venues, presenters and catering to make every detail seamless. 
• Manage end-to-end logistics for programs, including venues, presenters, catering, admin and collaborate with a national team.
• Collaborate with internal teams, handle purchase orders, manage invoices, and maintain records.
• Host and engage attendees, both face-to-face and virtually, making everyone feel like a VIP.
• Monitor all communication channels to handle questions, resolve issues, and ensure a positive experience.
• Administrative duties.
• Other ad hoc duties as requested

Key Selection Criteria: 

• 3+ years in a customer service or similar role, working with clients and stakeholders.
• Proven experience in a professional, service-oriented setting with top-notch standards.
• Be able to facilitate programs and speak in front of crowds.
• Strong interpersonal, stakeholder engagement and communication skills, ideally working with high profile clients.
• Ability to conduct yourself in an approachable, professional and calm under pressure manner. 
• An organized and detail-oriented mindset — you thrive on smooth, planned-out logistics!
• Presentation skills that put everyone at ease, and a willingness to handle a flexible schedule to accommodate program needs.

Benefits:

• Professional development budget 
• Option to purchase up to 2 weeks annual leave
• Salary sacrificing 
• Income protection insurance 
• EAP program
• Parking onsite
• Working with an industry leader with a great reputation

About the client

A leading organization committed to advancing governance and leadership. Their mission is to empower today’s and tomorrow’s leaders with the skills to drive positive change across diverse sectors. Through programs, courses, and resources; they provide members with the tools they need to navigate complex environments confidently.

Our team values professional growth, inclusivity, and a commitment to excellence. We work together to deliver exceptional experiences, all within a supportive environment that fosters both personal and organizational success.

How to Apply

If this role sounds like the right next step in your career please APPLY NOW! 

To apply please follow the link below or for a confidential discussion please contact Amanda at acoad@sharpandcarter.com.au