About the Organisation
Palm Lake Care brings 46 years of expertise to create their exceptional aged care communities. As a proud, Australian family-owned business, they are dedicated, and provide compassionate, high-quality care in environments that are welcoming, supportive, and aspirational. Palm Lake Care’s vision is that belonging and connection is a fundamental right of ageing. Their purpose is to build active, engaged, and inclusive care communities where residents feel safe, valued, and that they belong. They listen, communicate, and respond with care. 

Palm Lake Care’s commitment to excellence is reflected in their award-winning aged care facilities, which enhance the lives of residents, create a great place to work where people feel connected and truly contribute. Currently, Palm Lake Care operates seven state-of-the-art aged care communities in Queensland, supported by over 1,200 employees who share the mission of making a real difference in the lives of their residents.

About the Position
The Operations Manager is a key senior leadership role reporting to the Chief Operating Officer that is responsible for overseeing the operational performance and financial outcomes of all Palm Lake Care Communities. The focus will be on leading continuous improvement and optimisation, mentoring and leading each of the site leaders, ensuring effective workforce and human resource management, staff engagement, and financial operations. Working closely with key stakeholders, the position will ensure compliance with the Aged Care Quality Standards and other governing legislation. This role will be instrumental in shaping an inclusive, vibrant environment where residents feel safe, valued, and connected, while fostering a culture of communication and excellence across the organisation.

About the Person
You will bring extensive experience in multi-site leadership from a similar aged care or healthcare setting. As a highly collaborative and empathetic leader, you will have a proven ability to build relationships with a diverse range of people, understand financial and cost management, and can demonstrate experience leading quality improvements across operations. Strong problem-solving and analytical abilities are essential, along with a deep commitment to resident-centred care and customer service. A post-graduate qualification in business or financial management is desirable. Please note this role will require frequent travel across the portfolio of locations, with the package including a fully maintained vehicle for the successful candidate.

To apply please click the appropriate link and submit your CV and cover letter. If you would like further information or a confidential briefing, please Contact Tim Wallis, Director – Executive at Sharp and Carter -  twallis@sharpandcarter.com.au  or 0439 817 992.