An exceptional opportunity has become available for an experienced Customer Service Team Leader to join an absolute market leader. Reporting to the Customer Service Manager and working alongside another Customer Service Team Lead, you will manage, lead and mentor a stable team of Customer Service Agents whilst ensuring a seamless stakeholder experience.
The Role
Working in a fast-paced environment, you will take on a leadership role where you will be ensuring optimal delivery and performance from your team. This is a hands-on role that will see you supporting not only your team but also having regular contact with key stakeholders. Your day-to-day tasks will include:
- Oversee order capture and manage the timely dispatch of products
- Build and maintain strong customer relationships to enhance interactions
- Collaborate with internal teams to ensure exceptional service delivery
- Address customer queries and develop effective solutions
- Provide training and mentorship to the Customer Service Centre team
- Adhere to health and safety regulations
- Manage your direct reports ensuring they are being developed as individuals to meet their targets whilst creating a stable team environment
Skills & Experience
- Ideally a minimum of 4 years experience as a Customer Service/ Contact Centre Team Leader
- Proven leadership experience with a strong customer service focus
- Excellent problem-solving skills with a proactive, hands-on approach
- Exceptional communication skills and emotional intelligence
- Ability to juggle multiple priorities in a dynamic environment
- Strong partnering skills with a knack for building meaningful relationships
- Hands on and proactive attitude, adaptable at handling multiple tasks
- Confidence and experience in building relationships including managing key stakeholders
- Impeccable communication skills
The Client
Sharp & Carter are proud to partner with this highly reputable organisation to appoint a Customer Service Team Leader to lead this well performing customer service team.
This is a rare opportunity to join a business that has consistently gone from strength to strength and is known for their high performing and inclusive culture. Our client is looking for Customer Service Team Leader that will join their business on a permanent basis adding instant value and quickly become an integral part of the team.
This role will offer you a competitive salary package which include a base plus bonus options.
How to Apply
Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, then we recommend still putting in an application or sending your CV directly to the email address below. That way we can contact you to find out more about your career goals and aspirations, and we will ensure you stay updated and aware of exciting new vacancies in the market.
For more information about this opportunity, please connect with Nikki Herden on the details listed below:
Nikki Herden
Director – NSW Business Support
nherden@sharpandcarter.com.au
