Sharp & Carter are partnering with a rapidly growing, dynamic Pharmaceutical company who are on the lookout for a Customer Service Officer to join their dynamic Supply Chain Team. Reporting to our Wholesale Coordinator Team Lead, you’ll play a critical role in supporting wholesalers and ensuring seamless customer experiences.
Responsibilities
- Acting as first point of contact for the Customer Service team, managing a busy phone line as well as emails.
- Answering general queries from wholesalers via phone/ email.
- Handling claims and accessing the customer support line.
- Addressing queries via email.
- Collaborating with different teams to resolve and answer quires such as the Supply Chain and Finance teams.
- An outgoing individual with excellent communication skills.
- Someone who can prioritize effectively in a fast-paced environment with a high volume of inbound requests.
- Ability to build strong relationships with wholesalers and articulate clearly.
- Preferably open to a Customer Service background (may consider retail or hospitality).
- Must be able to go into the office 5 days per week.
We are delighted to be partnering with an thriving Pharmaceutical company. Based in Melbourne's inner suburbs, this is a temporary role that requires an immediate start, there may be potential for permanent down the track.
To apply please follow the link below or for a confidential discussion please email acoad@sharpandcarter.com.au
