Customer Service Officer

Job title : Customer Service Officer
Location : Melbourne
Job type : Permanent or Full Time
Salary : $65-70,000 plus superannuation
Contact name : Amanda
Contact email : acoad@sharpandcarter.com.au
Job reference : 1555508
This is a Full-time, permanent opportunity for an upbeat, professional Administrative Assistant to support the Sales team in this forward thinking company located in Bayswater. 

This position is best suited to someone who has experience providing admin support to a wider team. 

Responsibilities 

As an administrative support to the Sales team, working along side another  administrator, as a pair you will liaise with all internal and external stakeholders, assisting with general enquiries and providing quality administrative assistance to the team as required such as:
  • Managing the sales phone line and inbox.
  • Maintaining effective communications with clients i.e checking orders, resolving issues etc.
  • Updating the CRM ensuring client details are correct and up to date.
  • Booking and scheduling of team's meetings.
  • Manage and update office documents/ data base.
  • Responding to queries from staff. 
  • Set up of rooms for meetings/functions.
  • Other ad hoc duties where directed.
Skills / Experience 
  • Experience working in a similar Administrative support position is highly advantageous.
  • Computer literate to intermediate level including (MS office suite and CRM ideal not essential)
  • Exceptional phone manner, communication skills and customer service skills are a MUST.
  • Ability to work within a high volume, team environment, manage conflicting priorities
  • Demonstrated ability to take initiative in problem solving and in exercising judgement 
Benefits 
  • Career progression pathways
  • Local opportunity with parking on-site
  • IT equipment provided 
  • Extensive training/ onboarding program
  • Positive team culture, ie. team building activities and incentives 
About the client

Our client is highly reputable in the manufacturing industry, being around for half a century, the pride themselves on being a family owned and operated business seeing much success in the specialisation while maintaining this feel through their culture. 
Located in Bayswater this organisation is looking for an experienced, friendly and professional Admin Assistant to join their successful and energetic team!

How to Apply

 If this role sounds like the right next step in your career please APPLY NOW! 

To apply please follow the link below or for a confidential discussion please contact Amanda Coad at acoad@sharpandcarter.com.au