As a Client Services Officer, you will be the first point of contact for a range of clients, ensuring a seamless and enjoyable experience for all involved. You will play a critical role in client onboarding, technical support, data management, and assisting with continuing professional development (CPD) accreditation. This is a fantastic opportunity to contribute to a team that values excellence and customer satisfaction. Please note, this role has the strong potential to go permanent so full Australian working rights are required.
Key Responsibilities
- Serve as the first point of contact for clients via phone, email, and online messaging.
- Manage client records, administration, and reporting within the CRM system.
- Provide systems support, including client onboarding and troubleshooting access issues.
- Assist the Member Services Manager with retention programs, technical help desk management, and other administrative tasks.
- Support clients with CPD accreditation and records management.
- Follow up on outstanding accounts when required.
What We’re Looking For
We are looking for an upbeat and professional individual with the following qualifications:
- Experience in a client-facing role.
- Strong organisational and time management skills with the ability to multitask under pressure.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Familiarity with CRM systems like Salesforce or Hubspot is preferred.
- Excellent written and verbal communication skills.
- A positive and friendly attitude.
How to Apply:
Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, then we recommend still putting in an application or sending your CV directly to the email address below. That way we can contact you to find out more about your career goals and aspirations, and we will ensure you stay updated and aware of exciting new vacancies in the market.
