Our client, conveniently located in the south east, are seeking a full-time Billing and Collection Officer to join their team.
Working for a rapidly growing company you will deliver accurate and efficient administration of billing and collections whilst maintaining the highest standard of customer service to ensure an industry leading experience.
There are many benefits to working with this company. Providing your operational proficiency, you will share your ideas and recommendations to improve the service efficiency of the department. The company are also hands on with employees in leadership and offer internal promotions to staff.
Position Description
Reporting into the Billing and Collection Team Leader, your duties will include but not be limited to the following
- Prioritise daily billing in line with KPIs
- Provide exceptional collection service by maintaining collection workflow and processes in line with OneHealthscope best practice
- Participate in yearly performance appraisals, mandatory education and maintain skills
- Ensure patient confidentiality and privacy are maintained
- Act as a valued member of multi-disciplinary team by promoting a professional team culture
- Support VMO partners by establishing professional working relations with a customer service mindset
Key responsibilities
- Full function credit control
- Responsibility for a mixed ledger of clients including major and smaller accounts
- Monthly reconciliations
- Month-end reporting
- Inbound queries
- Managing internal and external collection processes and partnering with a third party collections agency as well as maintaining that relationship.
- Ad hoc duties as requested
The ideal candidate profile
- Experience in high volume collections and billings
- Excellent communication skills
- Attention to detail
- Ability to multitask and strong problem-solving skills
- Strong customer service focus with a strong understanding of commercial practices
- Large/ERP system experience
How to Apply: To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Jay Barlow via email jbarlow@sharpandcarter.com.au
