About the role:Sharp & Carter is partnering with an industry-leading firm based in the Western suburbs with an established national presence as they seek to introduce a motivated Customer Relationship Support role to their team. In this role, you will be reporting to the General Manager of Sales and supporting the Sales team and Business Development Managers to effectively ensure the provision of administrative duties, enhance customer engagement, and maintain accurate data. This role will be crucial in ensuring client satisfaction and providing essential support to the nationwide Sales and BDM teams.Key Responsibilities: Regularly contact clients to ensure satisfaction and resolve any issues promptly. Maintain and update client information in the CRM system, ensuring accuracy and completeness. Prompt and timely completion of relevant duties and tasks. Compile reports for management and perform data entry tasks as required. Provide necessary administrative support to BDMs and Sales teams. Communicate in a friendly and professional manner, representing the company’s commitment to excellence. Ad hoc duties at management discretion. While primarily office-based, occasional interstate travel may be required to support national sales initiatives. Requirements: Prior experience in a sales support or customer service role is advantageous.  Proficiency in CRM systems and Microsoft Office Suite. Professional, engaging, and friendly demeanour. Strong attention to detail, especially in data entry and client record management. Ability to collaborate effectively with BDMs and other team members. How to Apply:If you are enthusiastic about delivering exceptional customer support and ready to contribute to a thriving team, apply today! 

About the Role:Sharp & Carter is thrilled to partner with a leading and well-established national firm specialising in private wealth financial services as they seek to introduce a dynamic Client Service Officer to their lively team. In this role, you will be reporting to the Manager of Client Services and supporting the Team Leader of Client Services to effectively coordinate and provide administrative support while building and nurturing strong customer relationships.Key Responsibilities:Key responsibilities will include, but are not limited to: Coordinate administrative tasks, including customer bookings and contract management. Prompt and timely completion of relevant duties and tasks. Handle inbound and outbound phone calls efficiently. Address and process customer requirements promptly and accurately. Ensure regulatory compliance with relevant industry standards and SLA’s. Proactively manage risk identification and appropriately report to the Team Leader. Organize and participate in events and team meetings. Manage general logistics and administrative duties. Requirements: Excellent communication skills with strong attention to detail. A passion for delivering exceptional customer service. A proactive, accountable, and enthusiastic approach to work. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy. About Our Client:Our client is a leading firm in its field with a significant presence across Australia. With a headquarters based in Melbourne’s CBD fringe, this company is dedicated to delivering innovative solutions while upholding a commitment to environmental responsibility. This role offers an excellent opportunity for professional growth within a collaborative, diverse, and rewarding work environment.If you are ready to bring your enthusiasm and skills to a role where you can truly make an impact, apply today to become a part of a leading team!