About the Role
A leading provider of express and on-demand transport solutions is seeking a State Operations Manager to oversee branch operations, drive sales, and manage a high-performing team. You will be responsible for financial performance, client relationships, and business development, ensuring operational excellence and compliance.
Key Responsibilities:
- Operational & Financial Management: Oversee all branch functions, including budgeting, cost-to-serve analysis, and financial reporting. Drive efficiencies while maintaining service quality and profitability.
- Sales & Business Growth: Develop and implement sales strategies to grow market share, meet revenue targets, and secure new business opportunities. Manage tenders and key client negotiations.
- Client Relationship Management: Build and maintain strong client relationships, ensuring high service standards and meeting DIFOT (Delivered In Full, On Time) targets. Identify opportunities for service enhancements and growth.
- Team Leadership & Development: Recruit, train, and mentor a team to drive performance and achieve business goals. Set clear KPIs, provide ongoing coaching, and foster a positive team culture.
- Compliance & Risk Management: Ensure the branch adheres to industry regulations, workplace safety standards, and company policies. Monitor risks and implement strategies to mitigate them.
- Continuous Improvement: Optimize branch performance by analyzing DIFOT data, cost-to-serve metrics, and market trends to enhance efficiency and service delivery.
- Experience: 3+ years in a leadership role within transport, logistics, or a related industry, with a track record of improving DIFOT and managing cost-to-serve.
- Sales & Business Development: Strong ability to identify new opportunities, manage tenders, and develop profitable client relationships.
- Financial & Commercial Acumen: Proven ability to manage budgets, optimize cost-to-serve, and drive revenue growth while maintaining service standards.
- Leadership & Team Management: Experience in recruiting, training, and mentoring teams, with a focus on performance, collaboration, and motivation.
- Technical Skills: Proficiency in CRM, TMS, and Microsoft Office, with the ability to analyze DIFOT and cost metrics for business improvements.
- Problem-Solving & Adaptability: Ability to think strategically, troubleshoot issues, and adapt to changing market conditions while maintaining operational efficiency.
- Self-Motivated & Results-Driven: A proactive and hands-on approach to achieving targets and improving business outcomes.
