IonOpticks was kick started in 2017, right here in Melbourne. They may be from the humble down under, but their products are revolutionising medical research right around the globe. They don’t mean to toot their own horn but put simply, we are the best. Universities and research institutions want to work with us because our products enable the most reliable, most detailed analysis of data.
They are a small(ish), but mighty team, which are rapidly growing. Based in Fitzroy, they are an eclectic mix of different nationalities and personalities, who are all proud of the work we deliver and role we play. They strive to amaze our customers with our products and customer service, and they are on the hunt for someone who shares this passion.
Without a great team, they can’t create great products and provide great service for our customers. When you join the IonOpticks team, they will commit to you. They foster your personal growth and development, provide flexible work arrangements, and embrace diversity.
About the Role
As our QMS Manager, you'll be the guardian of our quality management system, ensuring that everything we do meets the gold standard of ISO 9001. You'll be the go-to person for developing, implementing, and constantly improving our processes, ensuring our products and services are always at their best. If you love a challenge and have an eye for detail, this is the perfect role for you!
Key Responsibilities:
Develop and Maintain QMS:
- Oversee the development, implementation, and maintenance of the QMS in accordance with ISO 9001 standards.
- ○ Ensure that QMS documentation, including quality manuals, procedures, and records, is up-to-date and accessible to relevant personnel.
- Research certification requirements for future products and industries, ensuring that the QMS is adaptable and compliant with emerging standards and regulations.
- Collaborate with product development and industry experts to anticipate and integrate future quality and certification needs into the QMS.
- Identify areas for process improvement within the QMS and lead initiatives to enhance efficiency, reduce waste, and improve product or service quality.
- Collaborate with cross-functional teams to develop and implement corrective and preventive actions (CAPAs) based on data analysis and quality metrics.
- Plan, conduct, and oversee internal and external audits to ensure compliance with ISO 9001 standards.
- Coordinate with third-party auditors and facilitate external audits, ensuring that all findings are addressed in a timely manner.
- Develop and deliver training programs to educate employees on ISO 9001 principles, QMS processes, and regulatory requirements.
- Promote a culture of continuous improvement and quality awareness across the organization.
- Support team members in navigating QMS processes, ensuring they adhere to established procedures and complete tasks in a timely manner.
- Ensure that the organization complies with ISO 9001 standards.
- Stay up-to-date with changes in ISO 9001 requirements and implement necessary updates to the QMS.
- Identify and assess quality risks within the organization and implement strategies to mitigate these risks.
- Maintain a risk management process within the QMS to address potential quality issues proactively.
- Prepare and present regular reports on QMS performance, including quality metrics, audit findings, and improvement initiatives, to the CEO and senior management.
- Ensure that all quality-related documentation is accurately maintained and readily available for inspection.
- Work closely with customer-facing teams to ensure that customer requirements are understood and met, addressing any quality-related customer complaints promptly.
- Monitor customer feedback and implement changes to improve customer satisfaction and product/service quality.
- Minimum of 3 years of experience in quality management
- In-depth knowledge of ISO 9001 standards
- Excellent leadership, communication, and problem-solving skills
- Proficient in quality management software and tools
- Ability to adapt to a fast-moving company and dynamic work environment
- High attention to detail
- Proactive and able to work autonomously
If you are a passionate quality professional, we encourage you to apply for this exciting opportunity. Please Apply below or reach out to Emily Gough on 0428057051 or egough@sharpandcarter.com.au.
