Our client is a market-leading retailer specializing in premium curtains and blinds, dedicated to transforming homes with stylish and functional window furnishings. With a strong presence in Victoria and a commitment to excellence in customer experience, the business continues to grow through innovation, quality, and exceptional personalised service.
About the Role
As the Operations Manager, you will be responsible for driving sales performance, operational excellence, and customer engagement across multiple retail locations. Leading a passionate team, you will oversee store operations, mentor area managers, and implement initiatives to sales across all stores.
Key Responsibilities
- Lead and inspire retail teams to achieve sales targets and deliver exceptional customer service.
- Drive operational efficiency across stores, ensuring alignment with company policies and procedures.
- Develop and execute sales strategies to optimize market penetration and customer engagement.
- Support store managers in team development, training, and performance management.
- Analyse sales data to identify opportunities for growth and improvement of staff.
- Foster a strong company culture that reflects the brand’s values and customer-first approach.
- Collaborate with senior leadership to implement initiatives.
- Ensure visual merchandising and store presentation align with brand standards.
- Manage budgets, forecasting, and reporting to support business objectives.
- Proven experience in a multi-site retail leadership role, ideally within the home furnishings, home improvements or the interiors sector.
- Strong commercial acumen with a track record of driving sales and business growth.
- Exceptional leadership skills with the ability to coach, mentor, and inspire teams.
- High-level operational expertise, including store management, budgeting, and KPI execution.
- Customer-centric mindset with a passion for delivering outstanding in-store experiences.
- Ability to analyze performance data and translate insights into actionable strategies.
- Excellent communication and stakeholder management skills.
- Flexibility to travel across the state to support retail locations as needed.
- Competitive salary package with performance-based incentives.
- Opportunity to lead and grow a successful retail team in a high-demand market.
- Career development opportunities within a growing national brand.
- Supportive and collaborative company culture that values innovation and excellence.
Apply with an up to date CV and Lyndsay will be in touch!
