Work for a global leader within the Oil & Gas sector. This business is providing high-quality technology services and solutions. Their Technology team is essential in ensuring the efficiency, reliability, and availability of their IT systems across various locations, supporting operations and driving growth.
The Role:
As a helpdesk engineer, you’ll be the first point of contact for IT support queries, ensuring the smooth running of IT infrastructure. You'll be responsible for a mixture of BAU tasks, including desktop support (75%), server/network administration (20%), and application support (5%). This role is pivotal in maintaining the operational integrity of our systems and providing exceptional customer service to end-users.
You will work alongside a team of talented engineers and collaborate with external partners. Your role will include monitoring and administration of the systems, incident management, and helping to implement and maintain network and server infrastructures.
Key Responsibilities:
- Provide frontline support via phone, email, ticketing systems, and walk-ups.
- Administer and troubleshoot IT equipment such as projectors, meeting room systems, and video conferencing.
- Support daily administration of helpdesk requests, ensuring timely resolution and escalating issues where necessary.
- Assist in IT project delivery and ensure the alignment of systems with desired outcomes.
- Maintain asset and software licensing registers.
- Monitor and escalate alerts from antivirus and backup systems.
- Participate in after-hours and weekend support when needed.
- Qualifications: Relevant industry experience or tertiary qualifications in IT.
- Technical Skills: Strong experience in Windows Server Administration (2008 R2 / 2016+), desktop support, and a good understanding of server/network operations.
- Soft Skills: Excellent communication, analytical, and problem-solving skills. Ability to build strong relationships with end-users at all levels.
- Experience: Experience working in mid-large enterprises and hands-on involvement in a range of change projects. Proficiency in Office 365 and Azure is essential.
- Work autonomous with support & guidance
- Opportunities for professional development and growth
- Company benefits and flexible working arrangements
