Our client is looking for a passionate and customer-centric Customer Experience Manager. You will be the first point of contact for clients, ensuring a seamless and supportive experience. The role involves playing a key part in ensuring the career transition programs exude excellence, engaging with stakeholders, and identifying opportunities to enhance service delivery.
The role is 4 days a week, and office based in the CBD.
Key Responsibilities:
- Provide exceptional and impactful end-to-end client service.
- Build and maintain strong relationships with stakeholders, including executives, career coaches & marketing.
- Support the delivery of career transition programs with professionalism and care.
- Identify areas for improvement in customer experience and implement solutions.
- Collaborate with internal teams, including State Directors, to enhance engagement and service offerings.
- Collate data & present findings & process improvement recommendations to the senior team.
- You excel in delivering premium level service & come from a customer centric role.
- Background in customer experience, customer success, account management or high level customer service.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive mindset with a solutions-driven approach.
- Ability to thrive in a small business environment, understanding how to relate to various stakeholder groups.
- Enjoy utilising data trends to drive decision making.
This organisation is a leader in executive career transition and coaching, providing tailored services that help professionals navigate career change. With a reputation for excellence and a premium experience, they support individuals in achieving their professional goals through personalised coaching and strategic planning.
Culture:
- Client-focused, with a high-touch and personalised service approach.
- Supportive and collaborative team environment.
- Commitment to professional growth and continuous learning.
- Passionate about making a difference in people’s careers.
- Innovative and future-focused in career transition solutions.
Click APPLY or contact Sam Arico on 0413 417 003 for a confidential discussion.
