In this position, you will report to the Customer Experience Manager and work within a team of four. The customer experience team works 38 hours per week, Monday to Friday, 8am to 4:30pm with a one-hour lunch break.
Key Responsibilities
- Collaborate closely with the sales team to build and maintain relationships with regional clients.
- Provide coordination and administrative support for the sales process, including contract management, bookings, and dispatch documentation.
- Use strong telephone skills to liaise and problem-solve with internal and external customers, streamlining the dispatch and collection process.
- Support the sales process by coordinating contract development and customer bookings through the ERP and customer portal.
Skills and Experience
- Strong written and verbal communication skills with attention to detail.
- Proactive approach and ability to take ownership of projects.
- Computer literacy and quick learning ability.
- Advanced phone etiquette.
- Experience in customer service or internal sales.
About Our Client
Our client is a leading distributor in Australia of their products, with approximately 30 employees at the head office in the CBD and 20 onsite staff. The company emphasizes a workplace culture that prioritizes employee safety, quality customer experiences, and continuous professional development. They actively promote diversity, equal opportunities, and innovation within their organisation.
To apply, please follow the link below or contact Sarah Gee for a confidential discussion - SGee@sharpandcarter.com.au.
