We are seeking a motivated and experienced contact centre Sales Coach. You will be responsible for providing comprehensive training, coaching, and support to new staff working in a contact centre environment. Your primary focus will be on enhancing system knowledge, compliance results, customer experience, and achieving targets. Their divisions are health insurance, general insurance and utilities.
About Us:
This company’s mission is to empower their clients to make informed decisions about their most important purchases. Whether it's comparing options online or speaking with a comparison expert, they are dedicated to providing tailored assistance within a supportive and diverse workplace.
Key Accountabilities:
- Provide expertise and support to the training facilitator during the onboarding process for new comparison experts.
- Identify knowledge gaps, develop solutions, and collaborate with team leaders to align training needs.
- Maintain accurate records of coaching sessions, training materials, and generate reports to track progress.
- Monitor and evaluate calls and performance metrics to identify areas for improvement and provide 121coaching support.
- Design, develop, and implement training programs covering various aspects of the sales process.
- Proven experience in sales training, coaching, and performance management.
- Strong understanding of sales processes, methodologies, and performance metrics.
- Background and experience in a Contact Centre environment.
- Work experience ideally within health insurance, general insurance, or utilities.
- Ability to build strong relationships and partner with stakeholders.
What’s on offer :
- Hybrid & Flexible Working – Save time commuting by having the option to split your time working both in our office and from home.
- Professional Development – There is a genuine pathway to upskill to a learning and development facilitator within a company who invests in the right resources to develop staff.
- Recharge Days – For the times when you just need to take a break, they offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave!
- Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our team
- Salary packaging – They can help you to maximise your salary with options such as novated leasing.
- Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you’re ready to come back.
- Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
- Wellbeing Centre – An online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
- Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
- Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!
- If this sounds like the role for you or you would like to find out more, please APPLY NOW. We have multiple roles on offer which means if you would like to refer someone in your network you could be eligible for our referral incentive.
