The Cluster Manager will be responsible for managing and overseeing the day-to-day operations of several retail locations within their cluster across QLD. This leadership role requires a strong business acumen, an ability to drive sales, optimize store operations, and ensure an exceptional customer experience. You will be leading a team of store managers and staff, providing guidance, motivation, and strategic direction, while ensuring alignment with the company’s overall objectives and brand standards.
Key Responsibilities:
- Leadership & Team Management:
Lead, motivate, and support a team of store managers and their teams to ensure optimal performance. Create a culture of high performance, fostering teamwork and accountability across all stores in your cluster. - Sales & Profitability:
Drive and maximize store sales by identifying opportunities for growth, executing brand strategies, and consistently achieving sales targets. Monitor and analyze sales performance, and use data to implement improvements. - Operational Excellence:
Oversee the day-to-day operations of each store, ensuring efficient inventory management, compliance with operational policies, and the smooth running of all stores. Manage budgeting and ensure stores operate within financial guidelines. - Customer Experience:
Uphold the brand's commitment to delivering an exceptional customer experience across all stores. Ensure that customer feedback is addressed promptly and provide training to staff on effective customer service techniques. - Staff Development & Training:
Play a key role in the recruitment, training, and development of store managers and teams. Provide ongoing coaching, conduct performance reviews, and implement training programs from Head Office to enhance skills. - Brand & Compliance Standards:
Ensure all stores comply with global brand guidelines, local regulatory requirements, and health and safety standards. Monitor store presentation and product placement to uphold the brand’s image. - Reporting & Performance Management:
Report regularly on the performance of the stores within your cluster, providing insights into KPIs, sales trends, and potential areas for improvement. Use data to inform decision-making and strategic planning.
- 2 Years + in managerial retail roles
- Proven track record of driving sales, profitability, and operational performance.
- Strong leadership and team management skills, with the ability to motivate and develop a diverse workforce.
- Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the business.
- Solid understanding of retail operations, inventory management, and rostering to support the teams.
- A results-oriented mindset with a focus on continuous improvement.
- Ability to travel across the QLD region as needed.
- Must have a valid drivers license and have availability to a car 5 days a week.
- Competitive salary with performance-based incentives.
- Unlimited Fuel allowance
- Car allowance
- Opportunities for career progression within the brand, if willing to travel and/or relocate.
- Employee discounts and benefits.
We are partnering with a renowned global retail brand, recognized for its innovation and commitment to delivering exceptional customer experiences worldwide. With a rapidly expanding presence across the globe, our client is looking for a driven and people focused Cluster Manager to oversee a portfolio of retail stores across Queensland. This is an exciting opportunity to work with a leading brand in a fast-paced, dynamic environment.
If you're an experienced retail leader (at Store Manager Level or above) with a proven track record of driving results, we would love to hear from you.
How to Apply:
If this opportunity sounds like the right fit for you, please apply with an up to date resume including your KPIs and achievements.
