Reporting to the COO, the Human Resources and Business Operations Manager collaborates closely with the Head of Broking as a key internal partner. In this role, you will support the executive team and Head of Broking in driving sustained company growth, developing high-performing teams, managing risk, and ensuring exceptional service delivery to clients. Key Responsibilities Human Resources Inspire employees to embrace the company’s vision, values, and culture. Drive employee engagement, retention, and high-performance team initiatives. Oversee KPI reviews and manage performance to achieve top results. Develop and deliver training and talent acquisition strategies. Lead succession planning and manage the employee lifecycle, including recruitment, performance, coaching, contracts, and exits. Support onboarding, offboarding, probation reviews, and exit interviews. Maintain accurate employee records and manage all HR documentation. Develop policies in alignment with business needs and legislation. Manage OH&S and workers' compensation claims, including return-to-work coordination. Business Operations Execute business-wide operational objectives within set timeframes. Manage and lead various operational projects. Analyse data and prepare reports on operational matters. Ensure compliance with processes, policies, and frameworks. Develop templates, processes, and documentation. Maintain and ensure accuracy of all data. Support marketing and communications strategy, including content creation and award submissions. Compliance Collaborate with internal and external stakeholders to promote a culture of compliance. Implement and integrate compliance initiatives across the business. Support successful internal and external audits. Work with stakeholders to reduce risk and enhance response protocols. Prepare reports and submit documents to regulators and authorities. Stay updated on industry trends and insurance regulations. Skills & Experience At least 3 years of HR management experience Strong knowledge of HR practices, employment law, and compliance Proven success in building and managing high-performing teams Tertiary qualification in HR or related field is a plus Proficient in process development, documentation, and training guides Advanced MS Office skills Strong communication, interpersonal, and stakeholder management skills Excellent analytical, problem-solving, and decision-making abilities Ability to work autonomously and collaborate effectively Working Conditions Full-time, office-based role with potential hybrid work Benefits Competitive salary and performance-based bonus Dynamic organisational culture Comprehensive benefits package, including onsite parking