Highly reputable and successful Managed Service Provider, who are market leaders in the service industry with a focus on supporting SMB market. This company has achieved excellent results through a combination of organic growth, and delivering exceptional service to their extensive wide ranged customer base, which are now looking to grow.
Unlike larger MSPs, the team is close-knit, offering the chance to work closely with your colleagues and have your contributions truly valued. Based in SOR in Perth, with on-site parking.
The Role
As a Level 2 Systems Engineer, your role will see you act as key colleague in the operations team, offering remote support to customers. The role is a full-time permanent role, that comes with training opportunities to a L3, paid certifications, and a clear career progression plan. With benefits from structured HR processes, regular salary reviews, and continuous focus on personal achievements.
Your duties will include:
- Provide remote support to clients, troubleshooting issues with Microsoft 365 Suite, Windows Servers, Exchange, Active Directory (AD) and some networking elements.
- Assist in managing and maintaining Azure environments.
- Handle a variety of customer technical issues and tickets, ensuring they are resolved efficiently and effectively.
- Work closely with the IT team to ensure smooth day-to-day operations of client systems.
- Provide remote support in a non-customer-facing role, allowing you to focus purely on technical work. Access to project work if wanted.
As a Systems Engineer (L2), you will need to be able to troubleshoot complex IT issues, manage system configurations, and support infrastructure such as networks, servers, and cloud services. Key skills include:
- Experience in a MSP environment - particularly high pace and high volume.
- Proven experience in a Level 2 System Engineer position or similar IT support role.
- Experience with or similar - Microsoft 365 Suite, Windows, Exchange Microsoft Intune, Active Directory (AD), Azure and ticketing systems.
- Basic networking knowledge.
- Ability to work independently and as part of a team, with a focus on problem-solving and technical excellence.
- Currently living in Perth
To apply online, please click on the appropriate link below. Alternatively, for more information, please contact Ashton Goode on agoode@sharpandcarter.com.au.
