You will work closely with both business and technology stakeholders to meet operational requirements and maximise the value of business systems investments.
Key Responsibilities:
- Administer and support the Pronto ERP environment to ensure its availability and functionality align with operational needs.
- Provide daily administration and support for other key business systems such as Dynamics 365, Azure Data Warehouse, the enterprise HR system, and Power BI.
- Assist in planning, monitoring, and testing the availability, resilience, and recovery of business systems to ensure they meet business requirements.
- Offer training and guidance to business stakeholders, helping them understand and fully utilise system capabilities, maximising the return on business system investments.
- Maintain strong working relationships with business stakeholders to understand their needs and deliver effective system-related outcomes.
- Provide subject matter expertise for the planning and design of new projects and initiatives involving business systems.
- Collaborate with various business functions to scope, develop, and implement major system-related projects.
- Support organisational changes related to new systems, upgrades, and process adjustments resulting from system changes.
- Create, update, and maintain training documentation and deliver in-person training as needed. Ensure relevant reference information is available in internal knowledge-sharing platforms.
- Assist in developing and implementing system and data integrations, including those involving other business units and third-party solutions (e.g., expense management, freight management, web portals, data aggregation, reporting, etc.).
- Identify and escalate any risks related to business systems.
- Ensure compliance with internal and external obligations and support audit activities in collaboration with relevant teams.
- Contribute to management reporting as requested by the Business Systems Support Manager.
- Maintain strong working relationships with external and outsourced service providers.
- Exceptional analytical and problem-solving abilities, particularly in high-pressure situations.
- Keen attention to detail with a focus on accuracy.
- Effective in both independent work and as a collaborative team member.
- Highly resourceful with excellent time management skills, able to meet stringent deadlines.
- Professional, courteous, and committed to integrity, confidentiality, and discretion.
- Flexible and adaptable to evolving work environments and demands.
- Proven ability to build trust, influence stakeholders, and manage expectations effectively.
- Over 3 years of hands-on experience administering all aspects of Pronto ERP and Cognos BI (essential).
- More than 5 years of experience in customer-facing support roles (essential).
- Experience in administering or supporting Dynamics 365 or other enterprise-level business systems (highly advantageous).
- Proven experience in managing system integrations and ensuring data quality (essential).
- Familiarity with supply chain, distribution, and manufacturing processes (highly desirable).
If you believe your experience and skills are a strong match for this role, please submit your CV to Kris Hair at khair@sharpandcarter.com.au and he will contact you directly to discuss the opportunity in more detail.