In this role you will be the key liaison between the internal service engineers and external clients/ customers.
This is a newly created role with the prime objective on scheduling and coordinating to ensure seamless service delivery.
Success in this office-based position requires excellent organization, communication, and a client-first mindset.
Key Responsibilities
- Act as the primary contact for clients, handling inquiries and appointment requests.
- Coordinate and schedule the technicians efficiently across days and weeks efficiently.
- Navigate client requirements and technician availability based on priority and location.
- Maintain open communication pathways for both internal and external stakeholders.
- Assist with billing, invoicing, reporting and updating systems.
- Other adhoc tasks as required.
- Proven or demonstrated experience in scheduling, administration, or coordination roles.
- Ideally experience in the electrical or trades industry is advantageous but not essential.
- Excellent interpersonal and communication skills, with a customer-focused mindset.
- Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
This client is a leading provider of innovative technology and engineering solutions, specializing in building automation, energy efficiency, and digital transformation. With a strong presence across Australia and internationally, we help businesses optimize their operations through cutting-edge automation, data analytics, and smart technology solutions.
This business is passionate about delivering sustainable and intelligent systems that improve efficiency, reduce costs, and enhance user experiences.
Please apply if you are keen to be a part of a forward-thinking company that is shaping the future of smart technology and automation.
**Due to high volume of applicants, only successfully contacted candidates will be contacted for a further discussion**
