This position serves as the voice of our clients' brands. You will be responsible for handling consumer calls and correspondence, managing feedback, and providing vital support to the Sales team. This role will be Monday to Friday 8am-4:30pm.
Key Responsibilities
- Handle all consumer calls and correspondence daily.
- Order processing and invoicing clients.
- Setting up new clients in the system.
- Create and deliver monthly contact reports from the database.
- Provide ad hoc reporting and administrative support to the Sales team.
- Serve as the first point of contact for consumers, ensuring a consistently positive experience.
Requirements
- Experience in a customer service role.
- Proven ability to resolve customer issues and deliver seamless customer experiences.
- Strong relationship management skills.
- Intermediate proficiency in MS Office.
- Excellent attention to detail.
- Problem-solving skills and a proactive attitude.
- Outstanding interpersonal and communication skills, both written and verbal.
- Proficiency in English; SAP experience is a plus.
About Our Client
Our client is a leader in home and cleaning solutions with a history spanning 80 years. As a family-owned company, they emphasize workplace flexibility and cultivate a supportive and collaborative culture. With over 1,800 employees nationwide, the Melbourne office, which houses 40 employees, is seeking an enthusiastic professional to join their team.
To apply, please follow the link below or contact Sarah Gee for a confidential discussion at SGee@sharpandcarter.com.au.
