IT Support and Data Analyst

Job title : IT Support and Data Analyst
Location : Melbourne
Job type : Contract or Temp
Job reference : 1533877
Contract Length: 2 Months (Potential Temp-to-Perm Opportunity)
Location: Dandenong, VIC
Work Type: 5 Days In-Office (No WFH)

About the Role:
We are seeking an experienced IT Support and Data Analyst for a 2-month contract based in Dandenong, VIC. This is a full-time, in-office position with occasional out-of-hours work required. The successful candidate will be responsible for providing IT support to local users, managing incidents and service requests, and supporting end-user computing and network management. Additionally, there will be an opportunity to develop and maintain data dashboards and automate processes. Depending on the skillset and performance, this role may evolve into a permanent position.

Key Responsibilities:
Helpdesk Support
  • Serve as the primary point of contact for local users, managing incidents and service requests in a timely manner and ensuring all activities are properly documented and resolved according to service levels.
  • Escalate complex issues to IT HQ and monitor their resolution.
  • Provide support for end-user computing, including Microsoft Teams, and assist with the maintenance and upgrade of IT-related equipment.
  • Manage IT assets and inventory, ensuring proper maintenance.
  • Diagnose and resolve technical issues related to hardware, software, and network configuration.
  • Support network security measures such as firewalls and VPNs.
  • Work with technologies including Windows Server, Office 365, Windows 10/11, Active Directory, Exchange, VMWare, and cloud platforms.
Data Analyst Duties
  • Develop and maintain dashboard reports using Power BI and SharePoint.
  • Automate manual processes, including the development of SharePoint approval workflows.
  • Provide training and support to departments in utilizing technology systems for data-driven decision-making.
Skills & Experience Required:
  • Demonstrated experience in IT support, including active directory administration and network management.
  • Proficient knowledge of computer hardware, operating systems, and software applications.
  • Experience in maintaining security measures to protect network integrity.
  • Strong expertise in Power BI, SharePoint, and process automation.
  • Excellent communication skills, with the ability to provide training and support to various departments.