Key Responsibilities
- Strategic Leadership: Drive transformation in marketing, communications, and client experience functions, aligning with BHN's strategic plan and government reforms.
- Directorate Oversight: Lead the Communications and Experience Directorate within the Office of Transformation, overseeing Marketing and Service Access teams across multiple locations.
- Brand Strategy: Develop and execute brand strategy to enhance visibility, trust, and engagement through empathetic, on-brand touchpoints, leveraging data insights.
- Marketing Campaigns: Implement targeted campaigns using digital and traditional media, improving client engagement and referrals.
- Digital Solutions: Explore automation, Marketing Technology and AI to enhance marketing and communications functions, focusing on CRM strategies aligned with BHN's brand.
- Service Access Improvement: Strengthen service access through human-centered design, technology, and process automation to deliver client-centric experiences.
- Compliance and Training: Ensure compliance with quality standards, OHS laws, and risk management, providing necessary training for continuous improvement.
- Stakeholder Collaboration: Partner with internal and external stakeholders to streamline client management systems, ensuring efficient service delivery.
- High-Performance Culture: Foster a culture of accountability and high performance within the Programs and Transformation Division.
- Project Management: Lead projects, campaigns, and business cases aligned with BHN's strategic plan, including Client Experience (CX) Transformation and CRM system implementation.
You are a transformational and inspiring leader who has a strong track record and reputation in delivering exceptional experiences for customers. Ideally you would have worked in Marketing, CX or General Management roles in a customer facing environment and proven experience managing complex and high-level stakeholder relationships. You are a big picture thinker who can look at strategies for growth and customer experience whilst also maintaining strong attention to detail and a hands-on approach.
Crucially, you are a natural leader with a high degree of integrity and professionalism, a “can do” attitude, and are comfortable with autonomy, ambiguity and adaptability. Equally, you have the confidence and credibility to engage effectively and build relationships at all levels including senior executives and operational stakeholders and broader team members. A creative and proactive thinker is required to navigate a dynamic environment and lead through change.
About Our Client
Better Health Network (BHN) is a responsive and agile community health service, with over 800 staff across more than 22 locations. They were formed from the voluntary amalgamation of Central Bayside Community Health Services, Connect Health & Community and Star Health.
BHN deliver a wide range of healthcare, social support, disability, and welfare services for all members of the community. They provide services spanning all stages of life from specialist childhood and youth programs to aged care services. Guided by their core values of courage, collaboration, accountability and respect, they are committed to delivering health and wellbeing services in line with their vision: Your health, your choice, your way.
Next Steps
Sharp & Carter Marketing recruitment are the retained partner to Better Health Network on the recruitment of this position. For any questions please contact:
Giorgio Xindaras at gxindaras@sharpandcarter.com.au.
Please ensure that your application is not sent via email and you apply through the link ‘APPLY NOW’.
All direct and third-party applications will be forwarded to Sharp & Carter for assessment.
Better Health Network is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities.
