- Lead, motivate and mentor a small customer service administrative team.
- Supervise staff reviewing outcomes, providing training and carrying out performance reviews.
- Provide Key Account Service – Monitor and review designated key accounts with respect to inventory and backorder management, order placement efficiencies, forecasting discrepancies.
- Identify sales opportunities through communication with existing customer base and leads generated through inbound platforms i.e.: CHAT, sample requests, E-shop.
- Operate CHAT platform with the aim of converting CHATS to sales.
- Monitor and promote growth of E-shop orders, particularly investigate COD customers to convert to E-shop.
- Maintain customer files across both Manage and Microsoft Outlook platforms.
- Develop and maintain up-to-date work instructions/Standard Operating Procedures (SOP’s).
- 3-5 years Customer Service Experience.
- Experience in a FMCG or Retail environment.
- Proven track record of leading a team.
- Ability to build and maintain positive working relationships and lead a team.
- Strong negotiating skills.
- Proficient data entry and computer skills in Manage and Microsoft Office.
- High attention to detail.
To apply online, please click on the apply function. Alternatively, for a confidential discussion, please contact Julia Liow on 0426 201 406 or jliow@sharpandcarter.com.au
