Client Success Manager

Job title : Client Success Manager
Location : Sydney
Job type : Permanent or Full Time
Salary : $90 - $120k depending on experience
Contact name : Bella
Job reference : 1561512

Client Success Manager – eCommerce
Sharp & Carter are partnering with a leading eCommerce company to find an exceptional Client Success Manager to manage a portfolio of dynamic brands. In this role, you’ll ensure members receive unparalleled support, guidance, and value as they progress through programs, helping them overcome challenges and maximize their potential.

What You'll Do:
  • Manage a Portfolio of Brands: Be the primary point of contact, offering personalized support to help brands navigate their ecommerce journey.
  • Strategic Guidance: Develop tailored strategies for each brand, identifying opportunities for growth and improvement.
  • Monitor Progress & Drive Results: Track engagement, identify bottlenecks, and direct brands to the right resources for success.
  • Connect with Coaches: Ensure brands get the right 1:1 coaching sessions based on their specific needs.
  • Monthly Check-ins & Quarterly Strategy Meetings: Keep brands on track with regular touchpoints to ensure they stay aligned with their goals.
  • Proactive Support: Anticipate challenges and offer timely, effective solutions to help brands move forward.
Key Responsibilities:
  • Recommend educational modules to help overcome challenges and enhance brand growth.
  • Act as the escalation point for any complex issues, ensuring quick and efficient resolutions.
  • Develop retention strategies to encourage second-term sign-ups and track success metrics.
  • Collaborate with internal teams to ensure a seamless, cohesive experience across the program
What We’re Looking For:
  • Client-Focused Mindset: You’re passionate about helping clients succeed and thrive.
  • Strong Organizational Skills: You can manage a large portfolio while keeping track of details and timelines.
  • Excellent Communication: Whether it's verbal or written, you're a skilled communicator who can collaborate with brands and internal teams alike.
  • Ecommerce/Marketing Experience: You have a solid understanding of ecommerce and digital marketing strategies.
  • Tech-Savvy: You’re comfortable using tools like Google Drive, ClickUp, Zoom, and community platforms like Skool and WhatsApp.
  • Retention & Upsell Expertise: You have experience developing retention strategies and encouraging renewals.
  • Data-Driven: You know how to analyze member performance and use insights to drive improvements.
Why Join Us?
  • Make an Impact: Play a key role in helping brands reach their full potential in the ecommerce world.
  • Supportive Environment: Work alongside a dynamic team that’s passionate about client success.
  • Professional Growth: Take your career to the next level with opportunities to learn and grow within the company.
If you have 3+ years of experience in client success or account management, preferably in the ecommerce or digital marketing space, Sharp & Carter would love to hear from you!
Apply today!