Administration & Telesales Officer

Job title : Administration & Telesales Officer
Location : Sydney
Job type : Permanent or Full Time
Contact name : Bella
Contact email : bmacqueen@sharpandcarter.com.au
Job reference : 1568661

Admin & Telesales Role - Maximise Sales & Provide Administrative 


Are you passionate about customer service, sales, and providing administrative support? We are looking for a dynamic individual to join our team as an Admin & Telesales Specialist, where you will be responsible for maximising sales through customer communication and providing administrative assistance to ensure smooth operations.

Location: Rydalmere
Pay: $75k + Super

Key Responsibilities:
  • Customer Engagement: Call current customers weekly to process orders, upsell, and cross-sell by utilising data reports to enhance sales.
  • Order Management: Ensure all orders are processed on time (via SMS, email, and phone), and manage daily direct-to-store deliveries using Optimoroute.
  • Team Support: Provide general administrative support to the sales team and General Manager, and assist with campaigns and promotions.
  • Cold-Calling: Generate new leads by cold-calling potential customers, creating a robust pipeline of warm leads for the sales team.
  • Merchandising: Oversee client store merchandising, ensuring visual standards are met, and assist with product displays.
  • Training: Support the up-skilling and monitoring of one additional personnel proficient in all wholesale systems.
Key Performance Indicators (KPI’s):
  • Ensure all customers on the weekly call list are contacted.
  • Achieve 25+ connected cold-calls per week and provide warm leads to the sales team.
  • Ensure HubSpot is maintained accurately with all customer interactions and data.
  • Maintain zero missed or inaccurate order entries and hit weekly merchandising targets.
  • Obtain high levels of customer satisfaction, evidenced by qualitative feedback.
Qualifications, Skills & Experience:
  • At least 2 years’ experience in retail or customer service.
  • Strong communication and organisational skills.
  • High attention to detail with problem-solving abilities.
  • Experience using ERP systems (desired).
  • Ability to work well under pressure in a fast-paced environment.
If you’re looking to develop your career in a vibrant, customer-centric environment with a passion for sales and service, apply today!