- 3 month daily rate contract
- Opportunity to extend
- 5 days per week on-site
About the Role
To provide additional capacity to the IT Business Support team as there has been a very significant increase in demand for their day to day support services and an increase in and fast-tracked requirement for key projects deliverables that allow continued function of the services.
Key Responsibilities:
- Provide 1st level technical support including identification, diagnosis and resolution for end user-related equipment and systems in a Windows and Office 365 environment.
- Maintain loan logs of IT assets.
- Log all incidents and service requests in a timely manner within our ticketing system.
- Ensure that customers (both internal and external) receive advice that achieves the best possible business process improvement outcomes.
- Ensure ITIL processes are adhered to for end to end ticket management.
- Undertake routine hardware, software and network maintenance in line with established procedures.
- Log and follow up on all systems errors as required.
- Support end user device rollout and refresh programs under direction of the Team Lead, IT Business Support and Senior IT Business Support officers.
- Proactively and reactively ensure user equipment is operating effectively.
- 2+ years of experience in an IT support environment, assisting a large volume of users.
- A recognised tertiary qualification in computer science or a related field.
- Desktop/Server related Microsoft MCP or MCSA certification is highly
advantageous. - Exposure to various Windows operating systems including Windows.
- Previous experience administering Active Directory / Office 365 including creating user accounts and security groups (Level 1 & 2).
- Previous experience dealing with procurement processes, including PO
creation and invoicing. - Knowledge of Active Directory, user creation, resets, membership updates.
- Strong knowledge of Microsoft Office suites 2013/2016/365.
- Troubleshooting ability of hardware and software issues across a variety of platforms and services, including iOS, Desktop PC's, MS teams and Printers.
- Strong written and verbal communications.
- Ability to work autonomously and in a team through collaboration and rapport gained with various user groups.